Terms of Service
At Kerala Palace, we strive to provide the highest quality dining experience. Our terms of service outline our policies regarding food orders, delivery, and customer satisfaction guarantees.
We take pride in serving fresh, high-quality Indian cuisine. To ensure the best experience for all our customers, please review our service terms and food return policy carefully.
- Food Quality Guarantee. If you're not satisfied with your meal due to quality issues, please inform our staff within 30 minutes of receiving your order. We will gladly replace your dish or provide a refund.
- Delivery Policy. For delivery orders, please check your order immediately upon receipt. Returns or replacements must be requested within 30 minutes of delivery.
- Special Orders. Custom orders and modifications must be specified at the time of ordering. We cannot accept returns on customized dishes unless there's a significant quality issue.
For food safety and quality reasons, we cannot accept returns on partially consumed meals or dishes that have been in your possession for more than our stated time limits.
Return and Refund Process
If you need to request a return or refund, please follow these steps: 1) Notify our staff immediately, 2) Keep the food item in its original condition, 3) Explain the specific issue with your order.
"Your satisfaction is our priority. We stand behind the quality of our food and are committed to making things right if you're not completely satisfied with your dining experience."
![Terms of Service and Delivery Policy Illustration](https://res.cloudinary.com/shinkirin/image/upload/c_scale,h_850/v1736116232/keralapalacevn/terms-of-delivery-svgrepo-com.webp)
Additional Terms
We reserve the right to refuse service or returns in cases of abuse of our return policy. All refunds will be processed in the original form of payment. For delivery orders, delivery fees are non-refundable unless the issue was caused by our delivery service.
These terms of service were last updated in January 2025. We reserve the right to modify these terms at any time. Please check back regularly for updates.
Our Location
![Kerala Palace Authentic Indian Cuisine Restaurant Storefront in Nha Trang, Vietnam](https://res.cloudinary.com/shinkirin/image/upload/c_scale,h_500,q_100,w_300/v1735754943/keralapalacevn/keralapalacevn-front.webp)
Kerala Palace Authentic Indian Restaurant
2/8 Tô Hiệu, Vĩnh Nguyên,
Nha Trang, Khánh Hòa
Vietnam, 650000
Phone:
+84 702 070 005
Hours:
Monday - Sunday
10:30 AM - 10:00 PM
Proudly:
LGBTQ+ friendly
Women-owned business
Vegan friendly
Vegetarian